• Putting a Wrench in Delinquent Customers’ "Systems"
    One Nebraska credit manager (who has asked to remain anonymous) splits up collection calls with her assistant. Each takes one half of the delinquents one week and the other half the next week. There a ... read more
    Source: Collection ForumPublished on 2018-12-13
  • Two Key Elements of a Top Bank’s Collection Training Program
    One bank with a highly-successful collection operation emphasizes, among other things, thorough training for their collectors. First, they cover their overall philosophy, but also provides collectors with specific collection tools that will help them implement the philosophy. There are five key tools they aim to give their collectors. In this ... read more
    Source: Collection ForumPublished on 2018-12-13
  • Entrepreneur: Hardball Collections Pay Off
    One very successful entrepreneur we know acknowledges that he owes his effectiveness in managing credit and collections to one supplier he had soon after he started his business. "I was late paying him, and he put me on COD for six months, no exceptions," he remembers. "And since this was ... read more
    Source: Collection ForumPublished on 2018-12-13
  • Why You Should Make a Copy of Your Customer’s Checks
    It only takes a minute, but it can save you many hours and more dollars months or years down the line. When you set up a customer's file, include a copy of that first check. Thereafter, compare sub ... read more
    Source: Collection ForumPublished on 2018-12-13
  • An Unusual Source of Inspiration For Better Collection Letters
    When writing collection letters, consider the goals of direct mail. Advertising is organized to spark four basic reactions: Attention, Interest, Desire, and Action--AIDA. Generally speaking, yo ... read more
    Source: Collection ForumPublished on 2018-12-13
  • Interactive Intelligence Acquires Latitude Software
    INDIANAPOLIS and JACKSONVILLE, Fla. -- Interactive Intelligence (Nasdaq: ININ), a global provider of unified IP business communications solutions, has acquired Global Software Services, Inc., doing business as Latitude Software, a privately-held provider of debt collection software and services. ... read more
    Source: Collection ForumPublished on 2018-12-13
  • ACA International Announces Change at Chief Executive Officer
    The ACA International Executive Committee today announced that it will not renew the employment contract of Rozanne M. Andersen as Chief Executive Officer of ACA International. Effective immediately, ACA Chief Operating Officer Ted Smith will assume leadership responsibilities for the organization. The ACA Executive Committee has commissioned a national search ... read more
    Source: Collection ForumPublished on 2018-12-13
  • CCAA Executive Director Emil Hartleb to Retire
    Meg Scotty, Chair of the Commercial Collection Agency Association (CCAA), announces that Emil Hartleb, Executive Director of the CCAA, has indicated his decision to retire as CCAA's Executive Director effective as soon as a replacement is found. Ms. Scotty indicated, "It is with reluctance that the Council of the CCAA ... read more
    Source: Collection ForumPublished on 2018-12-13
  • Credit Reporting and Bankruptcy: Is Your Post-Discharge Credit Reporting Inviting Trouble?
    In difficult economic times, debtors' attorneys closely review credit reports looking for potential legal claims against creditors. Long after a debtor has been discharged from bankruptcy, creditors can find themselves defending claims of improper credit reporting. A recent case from the Eastern District of North Carolina illustrates the trouble facing ... read more
    Source: Collection ForumPublished on 2018-12-13
  • SearchAmerica Announces New Permissible Purpose Searches
    SearchAmerica, a proven online service that helps organizations quickly, easily, and inexpensively find people, today announced the release of two new searches. Both searches, Permissible Address to Social Security Number (SSN) and Permissible SSN to Address, access the credit header (or demographic portion) of credit reports. To take advantage of ... read more
    Source: Collection ForumPublished on 2018-12-13
  • Collection Processes Outlined
    "I don't do much letter writing anymore," notes Jan Perlman, credit manager for Medo Industries, Inc. (Tarrytown, N.Y.). But when her other efforts to make contact with a delinquent customer have failed, she will sometimes send a certified letter--to make sure it is received--and follow up with a phone call. ... read more
    Source: Collection ForumPublished on 2017-09-25
  • New Service Reduces Collection Workload
    The Commercial Collection Corporation of New York, Inc. is now offering a new service option that helps credit managers reduce the amount of time required to monitor delinquent accounts. Clients that use SAP or other business software can now eliminate multiple e-mail updates and paper reports from collection agencies. CCC ... read more
    Source: Collection ForumPublished on 2017-09-25
  • Commercial Collection Agency Association Members Continue to Report a Decline in B2B Accounts For Co
    In the third quarter of 2010, Commercial Collection Agency Association (CCAA) members reported a decline in the dollar amount of B2B accounts they received for collection of 16.5%, when the third quarter of 2010 is compared to the same quarter in 2009. ... read more
    Source: Collection ForumPublished on 2017-09-25
  • "Have you been trying to reach me?"
    How's this for an opening line for a collection call? "Have you been trying to reach me?" Ummm, yeah, right, you might be thinking... My past due customers sure aren't beating down the door trying to reach me. What a ridiculous question! On a strictly literal level, that is probably ... read more
    Source: Collection ForumPublished on 2017-09-25
  • Industry leaders establish alliance partnership
    Construction industry to directly benefit from Caine & Weiner and BICA's 187 years of combined credit and collection expertise Woodland Hills, CA--Caine & Weiner, an International provider o ... read more
    Source: Collection ForumPublished on 2017-09-25

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